Refund policy

Returns & Refunds Policy

At The Run Rotation, we want you to be happy with your purchase. If you need to return an item, please read our policy below.

1. Change-of-Mind Returns

You can cancel your online order within 14 days of receiving your goods, without giving a reason. You then have a further 14 days to return the items.

Items should be returned in their original condition, unworn, unused and with any original tags attached, subject to your statutory consumer rights.

If an item doesn’t fit, you change your mind, or it isn’t suitable for you, you are responsible for the cost of return postage, provided this was made clear before purchase. Where we arrange a return postage label on your behalf, the applicable return postage cost will be deducted from your refund.

2. Faulty, Damaged or Incorrect Items

If an item arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible with your order number and details of the issue. We may ask for photographs to help us assess the problem.

Where an item is faulty, damaged or not as described, we will arrange an appropriate resolution in accordance with your statutory consumer rights. You will not be charged return postage where we are legally required to cover it.

3. Refunds

Once we receive and inspect your returned item, we will process any refund due to your original payment method.

For eligible cancellations, refunds will be processed in accordance with applicable UK consumer law. This generally includes the standard delivery charge paid at checkout, but not any additional cost you chose to pay for an upgraded delivery service.

Any permitted return postage deduction will be explained to you and applied in accordance with this policy and applicable law.

4. How to Request a Return

To request a return or discuss an issue with your order, please contact us using the contact details provided on our website. Include your order number and the reason for your return.

Please wait for return instructions before sending an item back.

5. Your Statutory Rights

For most online purchases, UK consumers have 14 days from receiving their goods to notify the retailer that they wish to cancel, followed by a further 14 days to return the goods. Certain exceptions apply.

Nothing in this policy affects your statutory consumer rights.